Privacy Policy
EVE (“EVE”, “we”, “us”) is operated by Alkemyst Sdn Bhd (Company Registration No. 202501003238), 36, Tingkat 2, Lorong 11/1 A, Taman Bandar Baru, 08000 Sungai Petani, Kedah, Malaysia. This policy explains what we collect, how we use it, and the choices you have. Questions: Darren Goh at +60 12-342 3105.
Who EVE is for
EVE is a tool for parents and guardians (adults) to track and remember their child's care. Account holders must be adults. EVE is not directed to children as users, and we process a child's information only on the parent/guardian's behalf and at their direction.
Information we collect
- Account: your email, a securely hashed password, timezone, and language preference.
- Care information you enter: your child's profile (name, date of birth, feeding method), and records such as feeds, sleep, diapers, growth, vaccinations, appointments, symptoms and medications.
- Media you add: photos, short videos, and audio recordings you choose to attach (for the Journal, DiaperScan, CrySense, and health report features). Photos are re-encoded to remove location metadata.
- Notifications: a push subscription for the device(s) where you enable reminders.
- Operational logs: limited records of AI usage (which feature ran, timing, token/cost figures) for reliability and billing.
How we use your information
- To provide the service — tracking, memory, summaries, and reminders.
- AI features: when you use Ask Eve, DiaperScan, CrySense, or the report explainer, the content you submit (your question, a photo, an audio clip, a document) is sent to our AI provider to generate supportive observations. EVE surfaces observations, never a diagnosis.
- To send the reminders you switch on, respecting your quiet hours.
- To secure the service, prevent abuse, and meet legal obligations.
We do not sell your personal information, and we do not use your child's data or media to train third-party AI models.
Service providers
We share data only with processors that help us run EVE:
- Supabase — database, authentication, and encrypted file storage.
- OpenAI — processes the content you submit to AI features to return observations.
- Vercel — application hosting and delivery.
- Stripe — payment processing (once paid plans launch); EVE never stores full card details.
- Push services (Apple, Google, Mozilla) — deliver the notifications you enable.
Storage, security & retention
Your data is stored in Singapore (Supabase, ap-southeast-1) with row-level access controls; media is held in private buckets accessible only to permitted Care Circle members. We keep your information until you delete it. You can export or delete your data at any time from Account & data in the app.
Your rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal information. EVE provides self-service export and account deletion in-app; deletion is permanent and removes your profile, records, and media. For other requests, contact Darren Goh at +60 12-342 3105.
EVE is operated from Malaysia and processes personal data in line with the Malaysian Personal Data Protection Act 2010 (PDPA). Some service providers (for example OpenAI and Vercel) process data outside Malaysia, including in the United States; where required we rely on appropriate safeguards for those transfers. If you are in the EU/UK or another region, additional rights may apply — contact us and we will help.
Changes
We may update this policy; material changes will be notified in-app or by email. Continued use after an update means you accept the revised policy.
Contact: Darren Goh at +60 12-342 3105 · Alkemyst Sdn Bhd (Company Registration No. 202501003238), 36, Tingkat 2, Lorong 11/1 A, Taman Bandar Baru, 08000 Sungai Petani, Kedah, Malaysia